PromptBio

Legal

Privacy Policy

This Privacy Policy applies to all the PromptBio, Inc. (“PromptBio”, “we”, “our”, “us”) software, website, platform and services (“Services”) and governs data collection, usage, and sharing. By using our software, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information

  • Personal Information refers to any information that can be reasonably linked to an individual or household. This includes unique identifiers such as name, phone number, email address, and username, as well as information about an individual's characteristics, conditions, or behavior that is associated with one of their identifiers or could otherwise be reasonably linked to them.
  • Non-Personal Information refers to information that has been anonymized, aggregated, or de-identified to the extent that it cannot be reasonably linked to a specific individual or household.

2. Information We May Collect

  • User-provided Information. When you use the Service, we may collect and associate with your account the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan and set up two-factor authentication (such as your name, email address, phone number, payment info and physical address).
  • Content you upload and create. The Service lets you upload datasets, such as sequencing data, expression matrices, sample information and other research files, and produces results from them, such as analysis outputs, reports, models, notebooks and your conversations with PromptGenie (together, “Your Content”). We store Your Content so that we can run the analyses you request, show you the results, and make them available to you, to your organization and to the projects you share them with. Your Content may contain Personal Information, for example in sample information. You are responsible for having the right to upload it and for removing identifiers that your analysis does not need.
  • Cookies and Automatically Collected Information. When you use the Service, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings or change your preferences by clicking the link at the bottom of our website. We use cookies to provide, improve, protect and promote our Service. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Service, and improving it based on that information. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
  • Device information. We also collect information from and about the devices you use to access the Service. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our Site or after using our Site, and the dates and times when you visited, accessed or used the Site and the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. Your devices (depending on their settings) may also transmit location information to the Service.
  • Information from Other Sources. We may obtain information from third parties and sources other than the Service, such as our partners.
  • Marketing. We would like to send you information about products and services of ours that we think you might like, as well as those of our partners. If you agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. We don’t disclose Personal Information to third parties for direct marketing purposes. If you no longer wish to be contacted for marketing purposes, please reach out to us using the contact information stated below.

3. How We Use the Information We Collect

We use information we collect on the Service in a variety of ways in providing the Service and operating our business, including the following:

  • We use the information that we collect on the Service to operate, maintain, enhance and provide all features of the Service, to provide services and information that you request, to respond to comments and questions and otherwise to provide support, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time on the Service.
  • We use Your Content to provide the Service to you and your organization: to run the analyses you request, to generate results and reports, and to answer your questions in PromptGenie, which processes your questions and the parts of Your Content needed to answer them through the providers described in Section 7. We do not use Your Content for marketing and we do not sell it. Where your organization has allowed it (see Section 6), we may keep information about how the Service was used, in anonymized, aggregated or de-identified form as Non-Personal Information, to improve the Service.
  • We use the information that we collect on the Service to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, features, and functionality.
  • We may use your email address or other information we collect to contact you for administrative purposes such as customer service or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties.
  • We may use cookies and automatically collected information to: (i) personalize our Service, such as remembering information about you so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized advertisements, content, and information; (iii) analyze the effectiveness of the Service; and (iv) analyze aggregate site usage metrics such as total number of visitors and pages viewed.

4. When We Disclose Your Information

We may disclose information to third parties in the following circumstances:

  • We may disclose information about you if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies. Where such Personal Information is so required, we may be unable to provide you with our Service unless you provide us with this information. Where required by applicable law, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so.
  • We also reserve the right to disclose information about you that we believe, in good faith, is appropriate or necessary to: (i) take precautions against liability; (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity; (iii) investigate and defend ourselves against any third-party claims or allegations; (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available; or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
  • Your Content is available to the members of the organization and projects it belongs to, according to the permissions set by your organization’s owners and administrators. Anything you or your organization place in a public project, or otherwise in a publicly accessible area of the Service, is available to anyone with access to it, including other users.
  • We may disclose information about you with your consent.

5. Legal Basis for Processing Personal Information

We only process your Personal Information when we have a valid legal basis, including when:

  • You have consented to the use of your Personal Information, for example to send you marketing communications.
  • We need your Personal Information to provide you with our Service, for example to respond to your inquiries.
  • We have a legal obligation to use your Personal Information, for example to comply with tax and accounting obligations, or with a court order.
  • We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information for development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Site and Service. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

6. Your Choices

  • You may request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, and have the information anonymized or deleted.
  • You may decline to share certain information with us at any time and free of charge. In this case, we may not be able to provide to you some of the features and functionality of the Service. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for a longer period of time for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we reasonably believe that we have a legitimate reason to do so.
  • If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email or by sending your request to us using the contact details at the end of this Policy. Please be aware that if you opt out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may continue receiving promotional communications from us during that limited period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
  • You can prevent your device from sharing precise location information at any time through your device’s operating system settings.
  • You can delete datasets, results and conversations from the Service at any time. Your organization’s owner or administrator can export the organization’s data and can choose, under Settings › Permissions, whether anonymized usage information may be kept to improve the Service.

7. Third-Party Services

We use service providers that process information on our behalf and only under our instructions: cloud infrastructure providers that store Your Content and run your analyses, and providers of the AI models that power PromptGenie, which process your questions and the parts of Your Content needed to answer them. These providers may use the information only to provide their services to us and are bound by confidentiality and data-protection obligations. They are contractually barred from using Your Content to train their models. The Service may also link to or connect with third-party sites and services, such as public data repositories and social networking sites. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

8. Data Security

We use certain technical and managerial safeguards that are designed to improve the integrity and security of your data and the information that we collect and maintain. However, please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security breach, then we may attempt to notify you electronically so that you can take appropriate action.

9. Data Retention

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of Service provided to you, mandatory retention periods provided by law, and the relevant statute of limitations. When you delete Your Content, we delete it within 7 days, except for backup copies kept for up to 7 days and any Non-Personal Information your organization has allowed us to keep under Section 6.

10. Data Controller

PromptBio, Inc. is the entity responsible for, or “data controller” of, the processing of your Personal Information as described in this Policy.

11. Changes and Updates to this Policy

We reserve the right to change this Privacy Policy from time to time. If we make significant changes in the way we treat your Personal Information, we will notify you of those changes. Your continued use of our Services will constitute your acknowledgement of the modified Privacy Policy and agreement to abide by that Policy.

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us.

Email: support@promptbio.ai

Address: 7068 Koll Center Pkwy, Suite 402, Pleasanton, CA 94566

PromptBio, Inc.